Website information
Privacy, cookies and analytics
How Ensign Building Projects uses contact details, cookies and basic analytics to operate and improve this website.
Personal information
Information you choose to send us.
Ensign Building Projects uses this website to explain our building services, show project examples and help people contact us about building work.
We collect personal information only when you choose to contact us, for example by using the enquiry form, calling us or emailing us. We use those details to respond to and manage a genuine user-initiated building or project enquiry.
When you ask us to discuss a potential project or take steps before a possible contract, our primary lawful basis is UK GDPR Article 6(1)(b): taking steps at your request before entering into a contract. This does not mean every enquiry creates or forms a contract.
For other genuine incoming enquiries that are not pre-contractual, we rely on UK GDPR Article 6(1)(f): our legitimate interest in responding to and managing genuine enquiries, limited to what you would reasonably expect.
Details submitted through the contact form are not automatically added to marketing. This enquiry flow does not seek marketing consent.
You may also choose to send a question to Ask the Builder; please avoid personal or confidential details in chat. The separate chat-processing information is below.
You can contact Ensign Building Projects at info@ensign-ltd.com or 01925 699699.
Ask the Builder
Your questions and AI answers.
Ask the Builder is Ensign’s AI assistant. If you send a question, your message is processed by Chatbase and its service providers to generate an answer. Conversations are stored in Chatbase, and we receive daily-email copies so authorised Ensign personnel can monitor activity and review the quality of answers. We rely on our legitimate interests in providing useful building guidance and improving the assistant’s answers for these purposes.
Our routine retention period is three months for both Chatbase conversations and their daily-email copies. We then delete our copies and request any necessary deletion from Chatbase. Chatbase may take up to a further 30 days to complete a written deletion request, including backups. We keep relevant records longer only where needed for a specific complaint or legal obligation.
Please avoid personal or confidential information in chat. The assistant does not need your name, phone number, email address or full project address to offer general guidance. For a quotation or a private project conversation, use our contact form, phone or email.
We store a small session preference in your browser so the welcome appears once per visit and stays dismissed when you close it. This preference contains no chat text or contact details. Chat messages are not sent to Google Analytics.
For questions about your chat information, to object to its use or to request deletion, contact info@ensign-ltd.com. You can also read Chatbase’s privacy information.
Website analytics
Basic statistics to improve the website.
We use basic website analytics to understand how the website is used. This helps us see which pages are useful, how visitors find the site, and where the website can be improved.
Our analytics setup is intended for aggregate site statistics and service improvement. It is not used for personalised advertising, remarketing, profiling, selling visitor data, or making decisions about individual visitors.
When analytics is enabled, we may record that an enquiry form was successfully sent, that a phone or email link was selected, the page and link area, and the broad service category chosen. We do not send contact details, exact project locations or message content to Google Analytics.
The analytics tool may use first-party cookies, including Google Analytics cookies, to understand visits and sessions. These cookies help distinguish one visit from another and help us see whether the website is working properly.
We also use Vercel Web Analytics for aggregate page-view statistics. It does not use analytics cookies. We remove query strings and fragments from recorded page URLs and do not send enquiry-form details or custom enquiry events to Vercel Web Analytics.
Your choice
Disable analytics for this browser.
You can disable analytics for this browser at any time. If disabled, we store that preference in this browser and do not load Google Analytics or Vercel Web Analytics for your future visits from this browser.
Analytics preference
Analytics is enabled for this browser
This preference is stored in this browser. If you clear browser storage or use another device, you may need to set it again.
Third-party maps
Choose when Google Maps loads.
The Contact page first shows a static street map image served by Ensign. Loading the page does not connect your browser to Google Maps or OpenStreetMap. The image is based on OpenStreetMap data and carries a visible link to its contributor attribution.
If you choose "Show interactive Google map", the static image is replaced by an embedded Google map. Your browser then connects to Google, which may receive technical information such as your IP address, browser or device details and the referring page, and may use cookies or local storage under its own terms.
The Apple Maps link is available without loading the Google map. Opening it takes you to Apple's service and privacy terms. Ensign does not send enquiry-form details or message content to either map provider.